Clean Slate has joined forces with Mastercard and Lloyds Banking Group to tackle digital and financial exclusion across the UK.

The move is part of the Nobody In The Dark campaign, which was first launched in November 2020.

Since then, more national lockdowns have seen a rapid shift to digital, meaning those who were already struggling to get online are being left further behind. 
Now with Lloyds on board, there is a renewed focus on helping people on low incomes to use digital tools to manage their finances, use medical services and connect with loved ones.

Lloyds found that despite rapid digitalisation since March 2020, there is still a huge disparity in access to digital services. The Lloyds Bank UK Consumer Digital Index 2021 survey found those with a household income of £50,000 or more, are 40 per cent more likely to be able to carry out basic digital tasks than those earning less than £17,499. It also revealed that the highest proportion of internet non-users are in Wales, the East Midlands and the North East of England.

The Nobody in the Dark campaign will offer personalised, face-to-face support to digitally and financially excluded people from 18 centres across the UK in locations such as Liverpool, Manchester, Birmingham, and Swansea.

Jeff Mitchell, Founder of Clean Slate Training & Employment CIC, said:
​“The people we work with simply don’t have the same opportunities as those who are digitally connected. Programmes like these are vitally important to ensuring we build a fair society where people can provide fully for themselves and their families. The roll out gives us an opportunity to make some positive progress following a year that has been especially hard for those in lower income brackets, making sure they are not further behind when everyone else is getting ahead.”

This new drive builds on the success of a 2020 pilot, which reached hundreds of people across the UK. Users learned how to take simple steps like changing utility providers and accessing financial services.

Back in November Mastercard lit up tower blocks in London and Bristol for 19 minutes 40 seconds to represent the 19.4 million Britons* who feel in the dark due to digital and financial exclusion made worse by the pandemic. (*Source: YouGov)

The coalition behind Nobody in the Dark, which also includes Good Things Foundation, offers a free self-service web hub, nobodyinthedark.co.uk, which signposts online support about money and digital skills like online safety, and links to a pilot service developed by Clean Slate to help people ‘future-proof’ their finances.

From January 2021, over 500 benefit claimants in West London will receive up to six weeks financial guidance support funded by the Department of Work and Pensions.
 
Job centres from nine boroughs, including Kingston, Hillingdon and Brent, are referring 540 claimants for up to six weeks’ financial guidance support. Clean Slate will deliver an initial money health-check by phone, exploring participants’ money worries, the root causes and the extent of the problem. Using a toolkit designed by Quids in!, Clean Slate’s money skills initiative, a money health-check generates a series of next steps for claimants to follow, working towards improved financial wellbeing.
 
Clean Slate Founder, Jeff Mitchell, said: “Until lockdown, our support work mainly consisted of face-to-face delivery of money guidance, employment support and digital access in three very local areas of England. Necessity drove us to reinvent a remotely delivered service and now we’ve been able to increase our reach exponentially.”
 
Participants benefit from weekly calls with support workers to identify their priority needs, conduct budget reviews and explore ways to reduce costs and increase income. Where possible, savings plans are discussed and if specialist debt, housing or mental health advice is required, claimants are signposted to appropriate agencies.
 
The money health-check revolves around the online Future-Proof Finance Quiz, originally designed as a self-help tool for Quids in! magazine readers. In 2020, in partnership with the Good Things Foundation and supported by the Joseph Rowntree Foundation and Mastercard, the Quiz was upgraded to include links to digital tools and resources. The aim was to help improve digital confidence and literacy so people on low incomes could access digital help to manage their money better.
 
“Our work under the Quids in! name has spanned the UK,” Jeff Mitchell added. “The money Quiz was one way we helped low income household help themselves towards financial resilience. Not only did that tool come into its own during lockdown, we were able to invest in it to ensure people could find a lot of help that is online but difficult to find if you don’t know what you’re looking for.”

More on Clean Slate’s Money Health-Check service here.
 

One hundred Welsh claimants in crisis will receive twelve weeks’ support thanks to a new service commissioned by the Department of Work and Pensions.
 
A three-month version of Clean Slate’s money health-check and financial guidance service was launched in Wales around Christmas 2020. One hundred benefit claimants in some form of financial crisis will benefit from the phone-based service.
 
A team of support workers will work through an initial triage to explore participants’ money worries, the root causes and the extent of the problem. Using a toolkit designed by Quids in!, Clean Slate’s money skills initiative, a money health-check generates a series of next steps for claimants to follow, working towards improved financial wellbeing.
 
Clean Slate Founder, Jeff Mitchell said: “Quids in! has been operating in Wales for years, publishing bilingual products and working with the Illegal Money Lending Team, for example. We’ve just been waiting for the opportunity to create a Welsh team, however, because it’s important workers know what’s needed and what’s available in Wales. The pandemic was just the tipping point, with so many now forced onto Universal Credit or struggling without any savings to fall back on.”
 
Participants benefit from three monthly food vouchers and weekly calls with support workers to progress applications for emergency funding, conduct budget reviews and explore ways to reduce costs and increase income. Where possible, savings plans are discussed and if specialist debt, housing or mental health advice is required, claimants are signposted to appropriate agencies.
 
In the first seven weeks, more than 60 claimants have been referred to the service.
 
“We’ve had some very harrowing calls but people really appreciate hearing from us. We’re all so isolated right now. Difficult times have become desperate times for many – it’s not even as if it’s easy for friends to reach out to friends with help and advice. Some simple steps, and just knowing someone is there, are making a big difference to people.”
 
The money health-check revolves around the online Future-Proof Finance Quiz, originally designed as a self-help tool for Quids in! magazine readers. In 2020, in partnership with the Good Things Foundation and supported by the Joseph Rowntree Foundation and Mastercard, the Quiz was upgraded to include links to digital tools and resources. The aim was to help improve digital confidence and literacy so people on low incomes could access digital help and manage their money better.
 
A Budgeting service has also been commissioned to support 32 claimants using Rhyl Job Centre. This five-to-six week programme also begins with a money health-check but aims to support people prior to reaching crisis point. It signposts them to support and focuses on ways participants can help themselves.

More on the Money Health-Check service from Clean Slate here​.

A digital inclusion charity and Clean Slate have launched a programme combining digital tools with financial guidance for people on low incomes across England. The scheme, backed by the Joseph Rowntree Foundation and Mastercard, aims to help 450 people in the next six months. Working with the Good Things Foundation, Clean Slate will team up with Online Centres to increase participants’ IT skills and confidence while also helping them become better off. It joins a range of initiatives designed to support people through the impact of Coronavirus and the lockdown.

Clean Slate Director, Jeff Mitchell, said: “During lockdown, many people had to rethink any reservations they may have had towards digital. There was no popping out to withdraw cash to pay bills or check the bank balance. And no more taking the kids to visit grandparents. Nor were the cafes and libraries open, where Clean Slate usually meets people to work through their finances or find work. It’s a new normal for all of us. We had to ask what could be done remotely and online… and then how we’d help people get online and find their way around. Life gave us a right bunch of lemons but the work with Good Things means we can make lots of lemonade!”

People local to Clean Slate’s ‘Quids In Centres’ in Bath and NE Somerset, Gloucestershire, East and South London can book a money health-check. People will also be able to do the same if they are close to one of five Online Centres: In the Midlands, Smartlyte (Birmingham), in the North East Meadow Well Connected (North Shields), The Chinese Centre (Newcastle) or Hartlepower CIC (Hartlepool), or in the North West Kensington Community Learning Learning Centre (Liverpool). 

People with a device other than their phone will be guided through a simple online Quiz over the phone. If they only have a smartphone to access the internet, the support worker fills it in on their behalf. It identifies ways they might stretch and grow their budget and generates and emails a plan to work through with support, if they want it. Each step it recommends comes with a weblink to further help available online, which support workers will also guide people through.

“Having now merged with Quids in!, Clean Slate can use that national reach to work with partners around the UK,” added Jeff Mitchell. “It’s exciting to extend to partnerships with friends in the North, and in Scotland (during the trial phase), and our project lead is in North Wales. This is a taste of the future for us. Of course, the Quids in! website also gives us virtually unlimited reach. We just need to get word out about the help it can offer and we have some exciting news to follow on this.”

Publishers of the Quids in! Guide to Universal Credit release special issue to support new claimants triggered by coronavirus lockdown

Quids in!, the money skills initiative, publishes an emergency, digital edition of the Guide to Universal Credit on 15th April 2020 for new claimants affected by coronavirus. The publication is available to landlords, authorities and support agencies to distribute in bulk, as well as for individuals via the Quids in! online store

A million low-paid earners and self-employed people were forced to claim welfare in just two weeks in March. Quids in!, which has already published 10 editions of its Universal Credit Guide, has redesigned the publication to reflect the particular challenges faced by people who are usually in employment. Content has been adapted for people who might never have expected to be forced onto welfare, drawing on its experience catering for people more used to living on the breadline. A lot of what the first UC claimants learned the hard way is included.

Quids in! editor, Jeff Mitchell said: “The government tells us coronavirus is a ‘great leveller’. Well, it has certainly levelled over a million people forced onto benefits as their work dried up when the country locked down. That throw away statistic that many of us are just one pay cheque away from disaster suddenly rings true.”

The publication is the latest response to the financial fall-out caused by coronavirus from Quids in! and its parent organisation Clean Slate Training & Employment CIC. In March, it launched a ‘Corona-Finance’ service with a Frequently Asked Questions section on its website offering clarity and reassurance about support available to people struck down financially. A web link is available for readers to submit questions they have about their own situation. The money email service, run by the Quids In Readers Club, has been upgraded to keep subscribers up-to-date on the latest help on offer during this crisis.

Jeff Mitchell added: “This won’t be over when the lockdown ends. We may all find we need to continue to tighten our belts. There is no silver bullet for dodging debt but there are some golden rules. Quids in! is all about ways to help us all spend less, save more, borrow less and bring in more money.”

Over 300,000 copies of the Quids in! Guide to Universal Credit have already been sold as a 32-page magazine. It focuses on the ‘3 Bs’, drawing on pitfalls experienced by early claimants with the new system, such as not having an appropriate bank account, not being online or not being able to budget for a large, single payment made in arrears. The Corona-Finance edition of the Guide focuses around living on less and accessing help that people who are new to the welfare system may be unaware of.

The new version is available in PDF to send to tenants, residents and service users affected financially by the coronavirus lockdown. An online publishing platform version has been prepared for publication on customers’ websites.

For further information, contact Lisa Woodman at lisa@cleanslateltd.co.uk or on 08456 460 469. 

Clean Slate together with Quids in!, have produced Corona-Finance, a web-based information facility, written specifically for low income households, across the UK. It includes:

• A web enquiry function to ask the financial questions that thousands, maybe millions, of people in similar circumstances may also have
• A rolling FAQs page, listing the unique questions as they arise and the latest guidance
• A one-off e-news digest partners can share with tenants, customers and service users to promote the online facility
• An expanded money email service with the latest Coronavirus-related financial tips and guidance, led by the team producing the Quids In Readers Club

Coronavirus will have a devastating impact on low-income households’ sense of financial wellbeing. The government is necessarily focused on the health aspects but support services will be picking up the pieces for longer than the health crisis.

​While we believe a financial crisis will emerge for low income households now, we must also be alert to the risk of high unemployment and a possible recession that could compound extreme hardship in our communities. ‘Financial resilience’ must remain a key goal in how we support people into the future.

Clean Slate has now instituted a remote working protocol. It will enable us to continue to help people on low incomes to become better off without us relying on access to public spaces like libraries and community cafes.

Our teams in Bath & North East Somerset, Gloucestershire and East London, (now operating as local Quids In Centres), will offer phone and web contact. They will continue to work with the people we have seen already. The teams will also be on hand for self-referrals and referrals from support agencies working with people facing hardship and needing guidance. People local to a Quids In Centre will be able to:

• Make and maintain contact with us by phone, email and weblink
  
• Access the latest financial guidance as the fall-out from Coronavirus becomes apparent and the government’s response develops
  
• Work through existing financial worries and receive signposting to specialist advice, where necessary
  
• Undertake a money health-check to identify steps that could reduce their outgoings and maximise their income (eg, accessing government support) to help mitigate financial uncertainty or setbacks
  
• Find support and reassurance in relation to their money concerns

We are calling on our stakeholders in the financial wellbeing of our poorest communities to:

• Share this information with colleagues and customers, tenants and service users
• Signpost our web, email and telephone-based services to offer guidance and promote financial resilience
• Visit our Corona-Finance webpage: Enquiry function and FAQs page here

For further information about the one-off e-news digest email to promote the online service or our ‘Corona-Finance’ money email service, please register your interest below.